Care Coordinator/Scheduler

Full Time in Administrative/HR Email Job
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Job Detail

  • Applicants Apply Externally No

Job Description

JOB DESCRIPTION:

  • Schedule staff via phone and email for assigned territories.
  • Monitor client files to maintain Fedelta and Compliance Standards.
  • Participate in On-Call Rotation to handle off-hours staffing and intake needs as needed.
  • Insure new hires get staffed in a timely manner.
  • Follow all processes for putting in caregiver information, schedules, badges, etc.
  • Provide exceptional customer service and foster great relationships through regular, positive, professional, and helpful communication by phone, email, and /or in person visits.
  • Mentorship and training as applicable/necessary.
  • Act as the primary point of contact, taking ownership or issues/concerns; demonstrate that needs will be addressed promptly and efficiently.
  • Assist in performing supervisor visits and annual caregiver evaluations and supervision/coaching as necessary.
  • Assist the care management team as necessary.
  • Oversee and facilitate on-call activities.
  • Receive and process all pertinent information regarding new client starts of care and select the most appropriate staff based on client’s medical and non-medical needs.
  • Participate in recruiting and hiring staff for assigned territories.
  • Assist in retaining each client until they regain their health and/ or no longer need services
  • Other duties as assigned and appropriate to the scope and knowledge required of this position.

BENEFITS:

  • Medical, Dental, Vision, and Life Insurance for FT employees
  • 401(k) with competitive matching and immediate vesting after 90 days
  • 80 hours Paid Time Off- Paid Sick/Save Time (total of 56 hours yearly)
  • Supportive Supervisors with years of industry experience
  • Flexible Schedules- Mileage Reimbursement
  • Tuition and credential reimbursement
  • Employee Recognition Programs
  • Casual Fridays
  • Pet Friendly Office
  • Short-Term Disability, Hospital Indemnity, and Accident Insurance
  • Pet Insurance

**Fedelta is an Equal Employment Opportunity Employer**

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